Terms of Service

1. Acceptance & Age

By creating an account, clicking “I agree”, installing a widget, or otherwise accessing the Service, you confirm that:

• You are at least sixteen (16) years of age;
• You have the legal capacity to enter into these Terms (or have parental/guardian consent if required where you live);
• If you are accepting these Terms on behalf of an organization, you have authority to bind that organization;
• You have read and agree to our Privacy Policy.

2. The Service

4Planet is a conservation impact platform that connects retail partners, conservation charities, and donors. We provide dashboards for managing partnerships, missions, and donations; public-facing charity and mission pages; blog and community content; embedded widgets for partner stores; and processing of donations and partner subscriptions through third-party payment providers. Features and availability of the Service may change from time to time.

3. Account Types & Roles

• Visitor — anyone who accesses public pages without an account.
• Donor — a person who creates an account to track giving or interacts with a 4Planet widget on a partner store.
• Partner — a retail or commercial entity that subscribes to 4Planet to install widgets and direct conservation contributions.
• Charity — a registered charity or non-profit organization that maintains a profile, receives donor contributions, and runs missions.
• Administrator — 4Planet personnel.

4. Account Responsibilities

You agree to:

• Provide accurate, current, and complete information when registering, and keep it up to date;
• Maintain the security of your account credentials and accept responsibility for activity under your account;
• Notify us promptly at support@4planet.io of any unauthorized use or suspected compromise;
• Comply with all applicable laws when using the Service.

Charities further represent that they are duly registered and in good standing in their home jurisdiction; partners further represent that they have authority to bind their organization.

5. Subscriptions, Trials, and Recurring Billing

Some features of the Service are available through paid subscriptions. As of the Effective Date, our partner subscription (“4Planet Base”) is billed at USD $29 per month or USD $24 per month billed annually, in each case after an optional 14-day free trial. Pricing may change with notice for future renewal periods.

Automatic renewal. Subscriptions renew automatically at the end of each billing period until cancelled. You may cancel at any time from your billing dashboard; cancellation takes effect at the end of the then-current billing period. Cancelling does not entitle you to a partial refund of the current period except as set out in our Refund Policy and applicable consumer protection law.

Express informed consent at checkout. Before your first paid charge, we display a separate consent block disclosing the recurring amount, the billing frequency, the date of the first charge, and how to cancel. You must affirmatively check a box acknowledging those terms before we initiate the subscription. We record the timestamp, your IP address, and the disclosed terms as evidence of your consent (consistent with California Civil Code §17602 and FTC ROSCA).

Trial conversion. If you start a free trial and do not cancel before the trial ends, your card will be charged the recurring price at the end of the trial.

EU/UK 14-day right of withdrawal. If you are a consumer resident in the European Union or the United Kingdom, you may withdraw from a paid subscription within 14 days of starting it for any reason, in accordance with Article 9 of Directive 2011/83/EU and the corresponding UK regulations, unless you have expressly consented to immediate performance and acknowledged loss of the right of withdrawal.

Failed payments. If a payment fails, we may retry the charge, suspend access, or terminate the subscription consistent with our and Stripe’s practices.

6. Donations

The Service uses Stripe Connect with a direct-charges architecture for donor contributions: when you donate, your payment is made directly to the receiving charity’s Stripe Connect account, not to 4Planet. 4Planet does not hold or move donor funds, is not the merchant of record for donations, and is not party to the contract between you and the charity in respect of the donation.

Tax-deductibility and tax-receipt issuance are the responsibility of the receiving charity, in accordance with the rules of its home jurisdiction.

Donations are non-refundable as a matter of policy (see Refund Policy). Disputed charges should be raised with the receiving charity in the first instance.

7. User-Generated Content — License to 4Planet

“User Content” means anything you upload, post, or submit through the Service, including charity descriptions, mission text, blog posts, comments, testimonials, project updates, photos, and other media. You retain all ownership rights you have in your User Content.

By submitting User Content, you grant 4Planet a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, display, perform, adapt (for technical formatting), publish, and distribute that User Content through the Service, including on embedded widgets installed by partners, for as long as the content remains on the Service and for a reasonable period thereafter to maintain backups, archived copies, and historical records. You also grant other users and visitors the right to view and share that content as the Service ordinarily permits.

This license terminates with respect to new dissemination when you remove the content, except as required for backups, legal compliance, or content that others have already shared.

8. Your Representations Regarding User Content

By submitting User Content, you represent and warrant that:

• You own the content, or have all rights and permissions necessary to grant the license in Section 7;
• The content does not infringe any copyright, trademark, patent, trade secret, right of publicity, moral right, or other intellectual-property or privacy right of any third party;
• The content is not defamatory, harassing, obscene, hateful, threatening, deceptive, or otherwise unlawful;
• The content complies with our Acceptable Use Policy in Section 10;
• For testimonials, impact stories, or third-party quotes you submit, you have obtained consent from the named individuals;
• For media depicting identifiable people, you have any model releases required by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless 1585113 B.C. Ltd., its officers, directors, employees, contractors, agents, and affiliates from and against any claim, demand, liability, damage, loss, cost, or expense (including reasonable legal fees) arising out of or related to: (a) your User Content; (b) your use of the Service; (c) your violation of these Terms; or (d) your violation of any law or third-party right.

10. Acceptable Use

You agree not to:

• Harass, threaten, defame, or harm any person;
• Upload or transmit malware, viruses, or harmful code;
• Probe, scan, attack, or attempt to gain unauthorized access to the Service or its underlying systems;
• Scrape, harvest, or systematically extract data from the Service except as permitted by our published APIs and robots.txt;
• Impersonate any person or organization, or misrepresent your affiliation;
• Use the Service to send unsolicited commercial communications, spam, or chain messages;
• Upload child sexual abuse material, content depicting non-consensual sexual conduct, or any other content prohibited by law;
• Use the Service to facilitate illegal activity, sanctions evasion, money laundering, or fraud;
• Reverse-engineer, decompile, or attempt to derive the source code of the Service, except to the extent expressly permitted by law;
• Interfere with any other user’s use of the Service.

We may, in our discretion and without prior notice, remove or restrict content that violates this Section.

11. Intellectual Property

Except for User Content, all content, software, designs, logos, brand marks, AI-generated brand assets and mascots, and other materials made available through the Service are owned by 4Planet or its licensors and are protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. All rights not expressly granted are reserved.

12. AI-Generated Content

Certain images, mascots, and brand assets on the Service are generated using third-party generative AI systems (currently Google Gemini and Veo). Where presented in user-facing contexts, AI-generated content is labelled consistent with Article 50 of the EU AI Act. You may not pass off AI-generated 4Planet assets as your own creations.

13. Copyright and DMCA

We respect intellectual-property rights and respond to valid notices of copyright infringement consistent with the Digital Millennium Copyright Act, 17 U.S.C. §512, and corresponding laws in other jurisdictions. To submit a notice or counter-notice, see our DMCA & Copyright Policy. We will terminate the accounts of repeat infringers in appropriate circumstances.

14. Notice for U.S. Users (Section 230)

For users in the United States: 4Planet is an “interactive computer service” as defined in 47 U.S.C. §230. We do not endorse, sponsor, or assume responsibility for User Content. Decisions to host, restrict, label, or remove User Content are protected editorial choices. Nothing in these Terms waives any protection or immunity available under Section 230 or analogous law.

15. Third-Party Services

The Service integrates with third-party providers (including Stripe, Supabase, Vercel, Shopify, Google, and others listed in our Privacy Policy). Your use of those services is governed by their own terms and privacy policies. We are not responsible for the acts or omissions of third-party providers.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED. THIS SECTION DOES NOT EXCLUDE OR LIMIT ANY STATUTORY WARRANTIES THAT CANNOT BE EXCLUDED UNDER APPLICABLE CONSUMER PROTECTION LAW (INCLUDING, WHERE APPLICABLE, THE BC BUSINESS PRACTICES AND CONSUMER PROTECTION ACT).

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (b) 1585113 B.C. LTD.’S TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (ii) CAD $100.00.

Nothing in this Section excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law (including non-excludable rights of consumers under BC, Canadian federal, EU, and UK consumer protection law).

18. Governing Law & Dispute Resolution

Governing law. These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in that province, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Mandatory binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service, including the existence, validity, interpretation, performance, breach, or termination of these Terms, will be referred to and finally resolved by binding arbitration administered under the BC International Commercial Arbitration Act. The seat of arbitration will be Vancouver, British Columbia; the arbitration will be conducted in English by a single arbitrator; and the award will be final and binding. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. You and 4Planet agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate the claims of more than one person.

Small-claims carve-out. Notwithstanding the foregoing, either party may bring an individual claim in the small-claims tribunal of competent jurisdiction in British Columbia, Canada for amounts up to CAD $5,000, or for injunctive or equitable relief to protect intellectual-property rights.

EU and UK consumers. If you are a consumer resident in the European Union or the United Kingdom, the mandatory rules of your country of residence (including under Regulation (EC) No 593/2008 (Rome I) and Regulation (EU) No 1215/2012 (Brussels I bis), or the equivalent UK rules) continue to apply, and nothing in this Section deprives you of the protection afforded by the mandatory provisions of the law of the country in which you are habitually resident.

Informal resolution first. Before initiating arbitration, please contact legal@4planet.io with a written description of the dispute. We will make a good-faith effort to resolve it informally for 30 days.

19. Termination

You may close your account at any time from your account settings. We may suspend or terminate your access to all or part of the Service if you breach these Terms, if required by law, or if continued provision of the Service to you would expose us to legal or operational risk. On termination, the provisions of these Terms that by their nature should survive (including Sections 7, 8, 9, 11, 16, 17, 18, and this Section 19) will survive.

20. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days’ notice through the Service, by email to account holders, or both. Continued use of the Service after the effective date of an updated version constitutes acceptance. If you do not agree to the change, your remedy is to close your account before the change takes effect. Prior versions are available on request from legal@4planet.io.